OECD Observer

Monday, 14 February 2011

We are all different

What is the best strategy in dealing with people's differences in a group and an organisation?

When we work alone, we have control in what we do and how we do it. But when we come across differences, most people's reaction is to make a judgement and compare others' actions to how they would act. It is probably the most instinctive reaction. It takes certain conditioning for some of us to learn to react in different ways, some of which are more productive ways.

We naturally trust our own judgement more than other people's. When things are done differently from how we do them, we automatically think that there is the right and wrong ways to do things and of course we think we are right.

But even when we are right, should we just let go of our doctrine and wait until we are proven right with time which is a less stressful option in the short-term? Or do we push for everyone to hold the same quality standard which might bear some fruit in the long-term?

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